Once your order has been processed we will endeavor to dispatch your order asap or within 3 days if it is over a weekend or public holiday.

Please note that these times may vary due to a high volume of orders or unforeseen circumstances.

• West coast deliveries: Expect 2 – 3 business days for your box to arrive. These times may vary due to a surge in online orders or unforeseen circumstances.
• East coast deliveries: Expect 5 – 7 business days for your box to arrive. These times may vary due to a surge in online orders or unforeseen circumstances.
• Rural deliveries: Expect 7 – 10 business days for your box to arrive. These times may vary due to a surge in online orders or unforeseen circumstances.
• International deliveries: International delivery is currently unavailable

We can ship Sorgiovanni Family Wines products anywhere in Australia, excluding dry area's.
If your region is not mentioned, please feel free to reach out to see if we can work out the details.

If you think that your order has taken too long or you think that something’s gone wrong with your order, let us know via email at wineclub@sorgiovannifamilywines.com.au and we’ll get onto it ASAP.

If you’ve already got an order on the way, it may be difficult to redirect it. Getting in touch with Australia Post will be your best bet and they may be able to help you redirect your delivery. Check out their website to find out more about redirecting your package in transit.

In the meantime, send an email to wineclub@sorgiovannifamilywines and we can try to assist.

We understand sometimes life gets in the way or you change your mind. We’re usually able to cancel your order within 24 hours of making it. So if you do want to cancel your order, send us an email at wineclub@sorgiovannifamilywines.com.auand we’ll see what we can do.

However, as we do try and dispatch your wine the very next day after placing your order, it may already have been sent for delivery and out of our control.

Shipping rates can vary depending on your region and are calculated at checkout.

Here are the full details of our Shipping Policy.

If your wine does arrive damaged in any way, let us know by sending an email atwineclub@sorgiovannifamilywines.com.auwith a picture of the damaged and intact box and we will take this up with the delivery company. Once we receive confirmation that the goods arrived damaged, Sorgiovanni Family Wines will refund or replace the damaged goods for you.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

Learn more about our store's safe checkout experience (powered by Shopify) here.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

We accept payments from major credit card companies like Visa, Mastercard, and American Express.

Past orders are a great way to find the bottles you’ve loved, so you can get them again. To find your past orders, simply head to your Account, and click through to previous orders. All the information should be there.

If you are not satisfied with the quality of the products you have received, please contact us within 14 days of receipt of the products at wineclub@sorgiovannifamilywines.com.au.

If a refund of the products is deemed reasonably acceptable by us, we will refund the Purchase Price (less any transaction fees) within 30 days of receipt of product at the winery.
If you wish to return the product, you may:

(a)            return to product to Sorgiovanni Family Wines; or

(b)            arrange for us to collect the wine at a mutually convenient time.

Please ensure all original packaging is retained and returned to us.

In the case when the product and packaging are unopened and undamaged, you are eligiblefor a full refund.

In the case when the packaging has been opened and the product has been used, you are not eligible for a refund.

In the case when a product has been damaged, and the damage is not covered by your warranty, you are not eligible for a refund.

Please check our Terms of Service to see if you're eligible for a refund.

When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.

When an order includes free shipping, only the cost of the return shipping is handled by the customer.